Koala Healthcare Inc. (“Koala Healthcare,” “Koala Clinics,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our services, including participation in our Care Coordination Program.
1. Information We Collect
We may collect the following types of personal information:
Name
Phone number
Email address
Health-related information related to your care
Communication preferences (e.g., SMS opt-in status)
2. How We Use Your Information
We use your information to:
Coordinate your care, including scheduling appointments and follow-up
Communicate with you via phone, email, or SMS
Provide updates, instructions, and reminders as part of your care
Improve our services and operations
3. SMS Compliance & Data Sharing
If you participate in our Care Coordination Program and opt in to receive SMS messages:
Your mobile number and related information will only be used to support your care, including appointment coordination, reminders, and related updates.
We do not share or sell your SMS opt-in data or phone number to third parties for marketing or promotional purposes.
Your information may be shared with our clinic partners who are directly involved in your care. These partners may contact you regarding your scheduled appointments or related services.
We may also share limited information with trusted service providers (such as SMS platforms or call centers) solely for the purpose of delivering and managing these communications.
All partners and vendors are contractually required to use your information only as necessary to provide the services requested and to keep it secure and confidential.
4. Your Rights
You may request to access, update, or delete your personal information at any time by contacting us at hello@koalaclinics.com.
5. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website at koalaclinics.com/privacy-policy.
