Privacy Policy
Effective Date: January 10, 2025
Koala Healthcare Inc. ("Koala Healthcare," "Koala Clinics," or "Koala," and collectively referred to as "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information that you provide when you access or use our website, tools, forms, and related services (collectively, the "Services"). By using the Services, you consent to the practices described in this Privacy Policy.
This Privacy Policy is incorporated by reference into our Terms of Service and should be read together with it. By using the Services, you agree to both this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect the following categories of information when you interact with our Services:
- Personal Information: Your name, email address, phone number, date of birth, and location (e.g., ZIP/postal code).
- Health-Related Information: Responses to screening questions, symptoms, treatment history, insurance coverage details, and other relevant health data.
- Technical Data: Device type, IP address, browser type, operating system, and activity logs (e.g., page views, time spent).
- Communications: Any information you provide through emails, SMS, phone calls, or other communication channels with Koala or our Partner Clinics.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To match you with appropriate healthcare providers or Partner Clinics;
- To facilitate scheduling, referrals, and care coordination;
- To communicate with you regarding your inquiry, eligibility, or future services;
- To improve the functionality, safety, and effectiveness of the Services;
- To comply with legal obligations or protect against legal claims.
3. Sharing of Information
We may share your information with:
- Partner Clinics: Independent third-party healthcare providers and clinics with whom we coordinate to offer care and related services.
- Service Providers: Vendors and contractors who assist us in delivering the Services (e.g., IT providers, communication platforms, analytics tools), subject to strict confidentiality obligations.
- Legal and Compliance: Government authorities or legal entities as required by law, regulation, or court order, or to protect our legal rights.
4. Data Handling and Privacy Law Disclosures
Koala is not a licensed healthcare provider and may not be classified as a "Covered Entity" under U.S. HIPAA or a "Health Information Custodian" under Canadian PHIPA. By using the Services, you acknowledge and consent that:
- You are voluntarily providing health-related information to Koala for the purpose of being connected to a healthcare provider;
- Koala may collect, store, process, and transfer this information for coordination and administrative purposes;
- Once transferred to a Partner Clinic, your information may become subject to additional legal protections under applicable privacy laws;
- You release Koala from liability associated with the handling of your information in accordance with this Privacy Policy.
5. Data Security
We implement administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of your data. While we strive to protect your personal information, no system can guarantee absolute security.
6. Data Retention
We retain personal and health-related information for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, contractual, and operational obligations.
7. Your Rights and Choices
You may request to:
- Access, update, or correct your personal information;
- Withdraw your consent to certain uses of your information (subject to our legal and operational requirements);
- Opt out of promotional communications by following the instructions provided in the message or emailing us at hello@koalaclinics.com.
8. Children’s Privacy
Our Services are intended for use only by individuals age 18 and older. We do not knowingly collect personal information from children under 18.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted to this page, and we encourage you to review it periodically. Your continued use of the Services constitutes your acceptance of any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@koalaclinics.com
Copyright © 2025 Koala Healthcare Inc., All rights reserved.
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